New Matters

Please report new matters by sending an email to newclaims@ue.org and providing:

• The name of the person(s) who is or may bring a claim against the institution
• The date of the occurrence/event
• A brief summary of the incident/circumstance that you are reporting
• Any related documentation (e.g. incident/police reports, demand letters, agency charges, emails, or other pertinent information)

If the institution has been sued, please send the complaint, any attachments, and the date upon which the complaint was received. We would also appreciate any prior correspondence with the claimant or his/her attorney, internal reports or correspondence, and other documents that bear on the claim.

If you are unable to email us, you may send a fax to (301) 907-0303.

Reporting Philosophy

We strongly encourage early reporting of incidents. Early reporting ensures that United Educators (UE) resolutions professionals have the opportunity to:

• Offer advice to help you prevent a claim
• Assess threatened claims and legal actions
• Investigate and collect information necessary to defend your interests
• Timely appoint defense counsel to represent your legal interests
• Coordinate with UE risk management or ProResponse specialists when appropriate
  
  

Catastrophic Events

For certain severe injuries, UE requires the institution to report all incidents, regardless of whether the institution expects a claim to arise. These catastrophic events are:

• Fatality
• Major paralytic conditions such as paraplegia and quadriplegia
• Second- or third-degree burns to 25 percent or more of the body
• Amputation or permanent loss of use or sensation of a major extremity
• Head or brain injuries resulting in coma, behavioral disorders, personality changes, seizures, aphasia, or permanent disorientation
• Loss of sight or hearing
• Injury resulting in incontinence of bowel or bladder
• Sexual molestation, sexual assault, or rape
• Bodily injury resulting from medical services (excess policy only) or from health care services provided in a clinic, infirmary, student health center, treatment room, or other facility that provides medical or health services to students or at other locations in the event of a medical emergency

Reporting After Hours for Catastrophic Events

If you need claims guidance after regular business hours and have experienced a fatality, including suicide, or other catastrophic event, such as severe injury, sexual molestation, or rape, please contact either:

• Mike Krackov: (240) 463-7081
• Sarah Braughler: (571) 215-0866
• Robb Jones: (703) 624-4814

Reporting Obligation

An institution that fails to meet the reporting responsibilities outlined in its insurance policy risks denial of coverage or loss of full benefits. Reporting considerations vary with the type of products included in your policy. Click here to learn more about reporting claims for educators legal liability (ELL), primary general liability (GL), and excess general liability (GLX).

Questions about claims reporting? Please call (800) 346-7877 and press 1.