How to Report a Claim

Early reporting and active involvement by the institution and UE are essential for successful claims resolution. For the most efficient service, please submit new claims to newclaims@ue.org. Please include any available documentation, such as:

- Incident Report
- Notice of legal action or demand letter
- Photos
- Press/media reports

Crisis Report

Early reporting and active involvement by the institution and UE aressential for successful claims resolution. An institution that fails to meet the reporting responsibilities outlined in its insurance policy risks denial of coverage or loss of full benefits. Reporting considerations vary with the type of policy.

To find contact information for a UE staff member please login to “My UE Tools” and navigate to “My UE Contacts.”

First Name

Last Name

Organization

Title

State

Comments

Submit

New Matters
Please report new matters by sending an email to newclaims@ue.org and providing:

The name of the person(s) who is or may bring a claim against the institution

The date of the occurrence/event

A brief summary of the incident/circumstance that you are reporting

Any related documentation (e.g. incident/police reports, demand letters, agency charges, emails, or other pertinent information)

If the institution has been sued, please send the complaint, any attachments, and the date upon which the complaint was received. We would also appreciate any prior correspondence with the claimant or his/her attorney, internal reports or correspondence, and other documents that bear on the claim.
If you are unable to email us, you may send a fax to (301) 907-0303.
Reporting Philosophy
We strongly encourage early reporting of incidents. Early reporting ensures that United Educators (UE) resolutions professionals have the opportunity to:

Offer advice to help you prevent a claim

Assess threatened claims and legal actions

Investigate and collect information necessary to defend your interests

Timely appoint defense counsel to represent your legal interests

Coordinate with UE risk management or ProResponse specialists when appropriate

Catastrophic Events
For certain severe injuries, UE requires the institution to report all incidents, regardless of whether the institution expects a claim to arise. These catastrophic events are:

Any fatality

Paralytic conditions, such as paraplegia and quadriplegia

Severe burns requiring emergency medical attention

Amputation or permanent loss of use or sensation of a major extremity

Serious brain injuries such as skull fracture, intracranial bleeding, or concussion resulting in loss of consciousness, or second impact syndrome (SIS) diagnosed by a physician

Loss of sight or hearing

Sexual molestation (all UE policies) or sexual assault (UE CGL policy only)

Bodily injury resulting from medical services (excess policy only) or from health care services provided in a clinic, infirmary, student health center, treatment room, or other facility that provides medical or health services to students or at other locations in the event of a medical emergency

Reporting After Hours for Catastrophic Events

If you need claims guidance after regular business hours and have experienced a fatality, including suicide, or other catastrophic event, such as severe injury, sexual molestation, or rape, please contact either:

Mike Krackov: (240) 463-7081

Sarah Braughler: (571) 215-0866

Robb Jones: (703) 624-4814

Reporting Obligation
An institution that fails to meet the reporting responsibilities outlined in its insurance policy risks denial of coverage or loss of full benefits. Reporting considerations vary with the type of products included in your policy. Click here to learn more about reporting claims for educators legal liability (ELL), primary general liability (GL), and excess general liability (GLX).
Questions about claims reporting? Please call (800) 346-7877 and press 1.