Territory Map

If you have questions about your claim or need additional assistance, contact the Resolutions team lead in your region.

Claims-Territory-Map-Oct2021.png

Region

Team Leads

West:
AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY, and Guam

Specialty Group:

Jim Smith
Office: (301) 215-6430


Comprehensive Group:

Alicia Williams
Office: (240) 482-4703

Midwest:
AR, IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, OK, SD, TX, WI

Specialty Group:

Rhonda Hurwitz
Office: (301) 215-6439


Comprehensive Group:

Laura Wilkes
Office: (301) 215-6421

South:
AL, FL, GA, KY, LA, MS, NC, SC, TN, VA, WV, and the District of Columbia

Specialty Group:

Doug Onley
Office: (301) 215-6405


Comprehensive Group:

Dina Marsie-Hazen
Office: (301) 215-6433

Mid-Atlantic:
NY, PA

Specialty Group:

Carla Marcolin
Office: (301) 215-6435


Comprehensive Group:

Samantha Ware
Office: (240) 482-2222

New England:
CT, DE, MA, MD, ME, NH, NJ, RI, VT, and the Virgin Islands

Specialty Group:

Vicki Higman
Office: (301) 215-8473


Comprehensive Group:

Aisha Fallen
Office: (301) 215-6406

Focus Team:
All 50 states, D.C., Guam, and the Virgin Islands

Laura Wilkes
Office: (301) 215-6421