Learning Launch Frequently Asked Questions

The learning portal is available to institutions that are members of United Educators (UE) or institutions that have subscribed to our course offerings via Canopy Programs. Eligible institutions may extend access to:

• Officers
• Faculty
• Staff/employees
• Volunteers
• Students

The entire UE course catalog is available to UE members at no additional cost, regardless of how many learners will be completing training.

Advanced tailoring of your learning portal environment such as single sign-on and institution-specific graphics, logos, and messaging are available for a fee through Canopy Programs.

Email canopy@ue.org for additional details and pricing.

Submit a course preview request through Learning Launch.

Yes, training administrators can access and save completion reports through the learning portal.

There is not a limit on learners at your institution (staff, employees, volunteers, or students) who can take our courses. We collaborate with institutions with learner populations ranging from several hundred to several thousand. If you have a large learner population, you may be interested in our bulk upload option. This option streamlines the creation of learners’ accounts.

Yes. The learning portal and courseware support mobile and tablet accessibility. Learners should complete the course using a web browser. Courses aren't configured to work with the Blackboard App.

Yes. Additionally, a system compatibility checker is available for learners to ensure they will be able to access courses without issue.

Yes, United Educators’ (UE’s) members can enter into a License Agreement to be able to utilize UE’s courses on their own LMS for a fee. Email launch@ue.org for additional details and pricing.

Single-sign on (SSO) to allow learners to navigate seamlessly from your intranet environment to our training platform is available for a fee through UE Custom Services. UE will work with you to configure SSO between your institution’s platform and the learning portal. Contact launch@ue.org for additional details.

Request a course preview using this form. Our team will provide you course access through our Learning Portal, allowing you to test the full learner experience.

Select courses in our catalog are available in both English and Spanish. Availability is indicated on the course overview pages. Learners select their language at the beginning of the course. All video and audio content is presented in English with Spanish subtitles.

UE recognizes the importance of accessibility in our learning programs. We design all of our training tools with accessibility in mind and we are committed to continual improvements in this area. Most of our courses are accessible as defined by the previous version of the Section 508 accessibility standards. Updated Section 508 standards that more closely align with the version 2.0 of the Web Content Accessibility Guidelines (WCAG 2.0) went into effect in January 2018. Going forward, we are committed to conforming our learning programs to the updated Section 508 standards, including support for WCAG 2.0 Levels A and AA.

For a current voluntary product accessibility template (VPAT) or for information about a specific learning program, please email us at accessibility@ue.org.

Most of our online courses can be completed in one hour or less. Some programs as short as 10 minutes. Course duration is indicated in the course description featured on the course homepage as well as in our course catalog. A Time in Seat report is also available to training administrators; it provides details on how long each learner spends in the course.

Yes. Our courses contain bookmarking tools that allow a learner to exit and later resume the course from the last page they visited.

Learners will receive an email confirmation for each course they complete. This email also contains a download link for a certificate of completion.

Yes, learners will receive a copy of their certificate via email once they complete their training. The certificates are also accessible within the learning portal to both the learner and administrators.

Yes, the system is configured to automatically enable learners to retrain at any time.

Upon request, UE can remove access to courses for a learning population.

Training administrators are responsible for rolling out learning programs to selected faculty, staff, or students at their institution. This includes creating a learning path for learners and providing instructions on how to access training. Training administrators also can edit learner accounts and run training activity reports.

Since they have access to confidential information, training administrators should hold positions of trust in their institution.

Training administrators are appointed as part of the rollout process when you submit your training plan. Additional administrators may be appointed after the initial rollout, but their accounts must be updated by UE staff. A form to request additional administrators is available in admin panel within the learning portal.

We encourage member institutions to select as many training administrators as necessary to roll out learning programs, manage learners, and run reports.

The system can’t notify training administrators of learner completions. But learners receive a notification when they complete a course; you may request that learners forward you that email.

Completion reports are also available for tracking completions at a larger scale.

This feature is available for a fee through Canopy Programs. Email info@canopyprograms.org for more information and pricing.

Once we have configured your learning portal and learning paths, we will provide you with the contact information for a technical consultant to help you with the learning portal's administration functions.

Help guides are also available to administrators.

Our support portal offers self-help articles for learners on how to resolve commonly encountered issues. For learners needing additional support, contact information for our 24/7 help desk can be found at the bottom of all articles. Find links to the support portal at the bottom of all menu pages within the learning portal, including the login and registration pages.

Learners may receive automated emails from the learning portal with their login credentials. Learners will also receive a confirmation email with their completion certificate once they have completed a course.

A course evaluation is also sent out each time a learner* completes a course. This feedback helps us to improve our course offerings. While completing the evaluation is optional, one reminder email is sent if it is not completed within seven days.

UE will not share or sell learners’ information or email addresses for any reason other than providing support for learners. This is explained fully in our website privacy policy.

*K-12 students will not receive post-course surveys.

There is no limit to the number of learners you may enroll using bulk upload. Imports larger than 10,000 learners may be processed over multiple days.

Due to the level of effort required by our administrators to process bulk uploads, we request upload files contain a minimum of 15 user accounts.

Uploads are performed on a first-come, first-served basis. We recommend submitting your completed template and requesting the date for your bulk upload at least three business days in advance.

Our team will contact you and provide the confirmed upload schedule.

No, the system generated emails cannot be customized. You will need to send a communication to your learners with the details of your training requirements regardless of the registration approach you select.

Usernames must be in email format; therefore, we recommend using a personal email if the learner does not have an institution-issued email address.

Learner accounts without valid email addresses must be created by Bulk Upload and have a preset password. Your institution is responsible for coordinating the training efforts for those learners.

On the date of your deadline to complete training, UE will inform your primary insurance contact via email whether or not you have earned the premium credit. We highly recommend that your institution run completion reports to monitor training progress towards achieving the Risk Management Premium Credit (RMPC).

If you are conducting group training or are training on your own LMS through a license agreement, you are responsible for providing completion records to UE.

Otherwise, UE will confirm your qualification status at the deadline for achieving the credit. You may provide records of your training to us if you wish for us to validate and award the credit in advance of the program deadline.

The RMPC program is a yearlong engagement to mitigate risk requiring additional participation beyond purely online training. However, if your training falls under one of the eligible categories and wasn’t used to earn credit in a previous year, it may be possible to apply that training towards earning your credit.