Improving Your UE Experience
An update from Adam Shapourian, Associate Vice President, UE Experience.
For Customer Experience (CX) Day, we’re sharing recent efforts to improve your UE experience.
With increased demand on our time — both professionally and personally — we now expect a frictionless experience with everything we do.
Renewing your United Educators (UE) policy, accessing risk management services, and managing claims should be easy, whether you prefer to interact online or with one of our many experienced team members.
We want to save you time so you can focus on delivering your educational mission.
That’s why, in 2020, UE created a dedicated “UE Experience” team with a sole focus on delivering exceptional constituent experiences for our members.
Our primary role is collecting feedback to understand how we can best serve you and then work to ensure our products and services meet your needs. Thank you for giving us feedback via surveys (we read every response), advisory committees, and focus groups. Understanding what’s working and where we need to improve helps us deliver the tools you need to get the most value from your UE membership.
In celebration of Customer Experience (CX) Day, we wanted to share recent work — informed by constituent feedback — to improve your UE experience.
The New UE.org
If you’ve visited UE.org recently, you’ll notice a major overhaul designed to give you quick, easy access to policy, claim, and risk management resources all in one place.
We combined three distinct websites — UE.org and the former websites for EduRisk Solutions and Canopy Programs. With the new UE.org, you can:
- Learn more about UE policies and valuable member benefits.
- Easily find risk management resources with enhanced search tools with filters for institution type, risk topic, and more.
- Access on-demand tools in My UE to manage your policy and claims.
- Securely report claims and request ProResponse® crisis services.
- Update institution contacts and account roles.
- Enjoy improved site performance and added security.
Based on user feedback, we’ll continue improving the site and offer new features, including the ability to electronically sign your renewal application, track your policy renewal status, view detailed claim financial information and activity history, and save your favorite risk management content to My UE.
For access to UE.org or to request a personalized walkthrough of the new website, please email email@example.com.
Exceptional Customer Service
From routine requests to crisis situations, it’s important to get the support you need efficiently and effectively.
To improve your customer service experience, in late May 2022 we developed company-wide service principles with guidance on how to best serve your policy, risk management, claim, and general membership needs.
In addition, we’re meeting virtually with members to answer questions and help you access valuable benefits and resources — including ProResponse®, online training, and risk management consulting through Risk Advice.
Looking ahead, we’ll continue improving the way you get service, both online and through our dedicated team of experts.
Streamlined Premium Credit Program
Access to award-winning risk management resources and the ability to earn up to a 6% premium credit with our Risk Management Premium Credit (RMPC) program are among the hallmark benefits of UE membership.
Last year, we streamlined the RMPC program by removing administrative tasks so you can immediately get started on a mitigation activity. And we offered a variety of suggested risk topics and mitigation activities you can choose to complete.
To ensure the RMPC program supports meaningful risk mitigation at your institution, we continuously study our now 35 years of education-specific claims data and design mitigation activities that target high loss areas. Areas of concern include transportation, sexual misconduct, and student mental health.
New for the 2022-23 program, we launched a mitigation activity through The Jed Foundation (JED) to help your institution promote emotional well-being and prevent substance misuse and suicide. We are incredibly proud of this partnership and the valuable JED resources available to our members.
Visit UE.org/rmpc or contact an experienced UE risk consultant at firstname.lastname@example.org to learn more.
We Want to Hear From You
We’d love to hear about your UE experience and how we can improve our products and services to better meet your institution’s needs. Contact us at email@example.com.
Associate Vice President, UE Experience
Adam is responsible for constituent experience, marketing, and communications at UE. Outside of work, Adam enjoys spending time outdoors with his wife and two young boys.