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Crisis Communications: Avoid These Mistakes

Alyssa Keehan, Esq., CPCU, ARM
October 2026
Things to avoid when communicating during a campus crisis.

To survive a crisis, leaders at your K-12 school, college, or university must show fortitude and develop thick skin. They must know what actions to avoid when speaking to the media.

Graphic illustrating seven things to avoid when speaking with the media during a crisis, including speculation, discussing legal ramifications, sharing unnecessary information, and saying ‘no comment.

In addition, offer an escort to any media members visiting your campus consistent with your media access, visitor, and security protocols. 


More From UE

Guide to Creating and Improving a Campus Crisis Communications Plan 

 

This material is presented for general informational and risk management purposes only. It should not be considered legal, coverage, or other professional advice. Readers should consult their legal counsel, broker, or other appropriate adviser regarding their specific circumstances.

Copyright in this material is owned by United Educators (UE), a Reciprocal Risk Retention Group, unless otherwise stated. Permission to post, reproduce, distribute, share, or use this material beyond its intended audience must be obtained from UE. All rights are reserved.

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